Refund policy

30-Day Returns

We accept return requests within 30 days after your item is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at contact@sabottx.com before sending your item. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide return instructions. Authorized returns must be sent to:

SabotTX LLC
19101 Limestone Commercial Dr Ste 150
Pflugerville, TX 78660
United States

Do not send a return without prior authorization. Items returned without prior authorization may not be accepted.

For standard returns, customers are responsible for purchasing and paying for return shipping. We recommend using a trackable shipping service and appropriate insurance.

Original shipping charges are non-refundable unless the return is due to an incorrect, damaged, or defective item.

Cancellations

If you need to cancel an order, contact us at contact@sabottx.com as soon as possible. We will make reasonable efforts to cancel an order before it has been fulfilled or shipped, but cancellation cannot be guaranteed once order processing has begun. If the order has already shipped, the applicable return policy will apply.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect. Include your order number and photographs of the item and packaging when possible so we can evaluate the issue and make it right.

If SabotTX determines that an item was damaged, defective, or shipped incorrectly, we will provide appropriate return or replacement instructions. When a return is required because of our error or a qualifying product issue, SabotTX will cover the return shipping cost.

Exceptions / Non-Returnable Items

Custom or personalized products made specifically to a customer’s specifications cannot be returned for change-of-mind reasons. Items specifically identified as Final Sale and gift cards are also non-returnable.

These restrictions do not apply when an item arrives damaged, defective, incorrect, or where applicable law requires otherwise.

Please contact contact@sabottx.com before purchasing if you have questions about whether a particular item is returnable.

Exchanges

The simplest way to exchange an eligible item is to request a return. After the return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and advise you whether the refund has been approved. Approved refunds will be issued to your original payment method. The time required to complete a return and receive a refund may vary based on return-shipping transit time, your location, inspection of the returned item, and the processing time of your bank or payment provider. Your bank or credit card provider may require additional time to process and post the refund.

If you have questions about a return or refund, contact us at contact@sabottx.com.