Shipping policy

SHIPPING POLICY

This Shipping Policy explains how SabotTX processes and ships orders placed through our online store.

ORDER PROCESSING AND PRODUCTION

Many SabotTX products are manufactured, finished, or prepared to order. Processing time is the time required to prepare an order for shipment and is separate from the carrier’s transit time.

Estimated processing or production times may vary by product, quantity, customization, material availability, production requirements, and current workload.

When a specific processing or production estimate is provided on a product page, quotation, order confirmation, or other written communication from SabotTX, that estimate applies to the applicable product or order.

Orders containing multiple products may be shipped together after all items are ready unless SabotTX determines that separate shipments are appropriate.

Processing and production estimates are not guaranteed delivery dates.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed during checkout based on the customer’s delivery address, order contents, package characteristics, and available shipping services.

The shipping amount displayed and accepted at checkout will apply to the order unless an adjustment is required because of an address correction, customer-requested order change, or another circumstance that requires customer approval.

Promotional or free-shipping offers, when available, may be subject to separate terms or eligibility requirements.

SHIPPING DESTINATIONS

SabotTX currently ships to eligible destinations within the United States that are available for selection during checkout.

Shipping availability may vary based on the product, destination, carrier availability, and other operational requirements.

If a shipping option is not available for your destination during checkout, the order cannot currently be shipped to that destination.

DELIVERY ESTIMATES

Delivery estimates consist of two separate periods:

1. Processing or production time — the time SabotTX requires to manufacture, prepare, inspect, package, and hand the order to the carrier.

2. Carrier transit time — the time the shipping carrier requires to transport the package after accepting it.

Any carrier transit time or estimated delivery date displayed at checkout or in tracking information is an estimate unless expressly guaranteed by the applicable shipping service.

Actual delivery times may be affected by carrier operations, weather, peak shipping periods, transportation disruptions, customs processing, governmental actions, natural disasters, or other circumstances outside SabotTX’s reasonable control.

ORDER TRACKING

When tracking information is available, it will generally be provided after the order has shipped.

Tracking information may require time to become active after a shipping label is created or after the carrier first scans the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping address carefully before completing checkout.

If you discover an address error, contact SabotTX as soon as possible at contact@sabottx.com.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed after an order has entered production, fulfillment, or carrier possession.

When permitted by law, customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address they supplied, including costs associated with address correction, returned packages, or reshipment.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to SabotTX because it was refused, unclaimed, undeliverable, or addressed incorrectly based on information provided by the customer, we will contact the customer to determine the appropriate next step.

Additional shipping charges may apply before the order is reshipped when permitted by law.

Orders returned because of an error by SabotTX will be handled without additional shipping charges to the customer.

DAMAGED PACKAGES

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact SabotTX promptly at contact@sabottx.com.

Please include:

• Your order number
• A description of the issue
• Photographs of the damaged or incorrect item
• Photographs of the shipping container and packaging materials when applicable

Please retain the product, shipping container, and packaging materials until SabotTX advises that they are no longer needed. The carrier may require this information or packaging when a shipping-damage claim is investigated.

If SabotTX determines that an item was damaged in transit, defective, or shipped incorrectly, we will provide appropriate replacement, return, or refund instructions in accordance with our Return and Refund Policy.

LOST OR MISSING SHIPMENTS

If tracking information indicates that a shipment is delayed, missing, or delivered but you cannot locate it, contact SabotTX at contact@sabottx.com.

We may ask you to confirm the delivery address, check the delivery area, household members, neighbors, property management, or other reasonable delivery locations before we initiate or assist with a carrier investigation.

Resolution of a missing shipment may depend on the circumstances of the shipment, carrier investigation, tracking information, applicable carrier policies, and applicable law.

If SabotTX or the carrier determines that an appropriate replacement, refund, or other remedy is due, we will provide further instructions.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom, personalized, and made-to-order products may require additional design, approval, manufacturing, finishing, inspection, or packaging time.

Any production estimate provided for custom work is separate from shipping transit time.

If a customer delays an approval, specification, measurement, file, or other information required to complete custom work, the estimated production or delivery schedule may also be delayed.

CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to request a change or cancellation.

Because many SabotTX products may be manufactured or prepared specifically for an order, we cannot guarantee that an order can be changed or canceled after production or fulfillment has begun.

Applicable returns, refunds, and non-returnable items are governed by our Return and Refund Policy.

RETURNS

Do not send products back to the shipping-origin address shown on an outbound package unless SabotTX specifically instructs you to do so.

Returns must be requested and authorized in accordance with our Return and Refund Policy.

Approved return instructions will identify where and how the item should be returned.

Unauthorized returns may not be accepted.

CONTACT US

Questions regarding shipping or delivery may be directed to:

SabotTX

Email:
contact@sabottx.com